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At Apple Hub Electronics Trading LLC (“AppleHub”), we value our customers and aim to provide high-quality products and services. This policy outlines our guidelines for returns, exchanges, and refunds, in accordance with applicable UAE consumer protection laws.

1. Physical Products (Electronics, Accessories, Devices)

  • Return Window: You may return physical products within 7 days of purchase/delivery if they are:
    • Unused and in their original, unopened packaging
    • In the same condition as delivered, with all accessories, manuals, and warranty cards intact
  • Non-returnable items:
    • Products that have been used, damaged, or altered after delivery
    • Items without original packaging or proof of purchase
    • Clearance, “as-is,” or final sale items
  • Defective or Wrong Items:
    If the product is found defective or incorrect, AppleHub will arrange a free replacement or full refund, including shipping costs.
  • Inspection: All returned items will be inspected before approval. If the item is found used or damaged, the refund request may be declined.

2. Digital Products (Software, Apps, Licenses)

  • Non-refundable after delivery: Due to the nature of digital goods, refunds are not issued once the product, activation key, or download link has been delivered.
  • Exceptions:
    • The product is defective and cannot be activated or used as intended
    • A duplicate order was placed by mistake
    • Technical issues remain unresolved after 7 days of support assistance
  • Requests must be made within 7 days of purchase with proof of purchase.

3. Refund Processing

  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • For credit card payments, processing time may vary depending on the bank.
  • For cash on delivery purchases, refunds will be issued via bank transfer or store credit.

4. How to Request a Return or Refund

To start a request, contact our customer service team:
📧 Email: support@applehub.ae
📞 Phone: +971-437-04404
Include:

  • Order number
  • Product details
  • Reason for return/refund
  • Photos or videos (if reporting a defect)

5. Legal Compliance

This policy is designed in line with the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its executive regulations. Your rights under UAE law will always take precedence in case of any conflict.